Services

The Mood board and associated CGI images, set out the design intentions. We cannot guarantee that the appearance and/or colours from these will be replicated exactly in the final design. `The images of selected products shown in photos may vary from the products in real life. Naturally products may show some colour variations.

Please note that timescales for delivery of completion will vary depending on the availability of goods and your address. We will agree with you on a timescale for delivery of services at the commence of contractual agreement. Occasionally completion may be affected by an event outside our control, We will make every effort to provide and complete any services which we agree to provide to you within the timescales agreed between us.

Please ensure you cover any carpets, flooring or furniture and remove pictures and valuables from the property and the route to your property. Whilst every care will be taken by any delivery drivers or third party suppliers, we will not be liable for any damage to your property caused by your failure to provide a clear access route to the delivery location. We are also not responsible for any pre-existing damage to your property.

Please check the goods on delivery for any defects, and please let us know as soon as possible of any defects or missing goods.

If the goods you purchase are faulty, we will work with the supplier, who may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. We may ask you to provide us with photos showing the fault, or we may need to inspect the product before agreeing a return or a refund

Return of unwanted goods will only be accepted at our discretion and may be subject to payment of any reasonable costs incurred by us in connection with your order. In the unlikely event that there is any defect with the services, please contact us and tell us as soon as reasonably possible. Please give us a reasonable opportunity to repair or fix any defect, and we will use every effort to do so as soon as reasonably practicable.

We may need certain information from you that is necessary for us to provide the services, for example information regarding accessibility. We may have to suspend the services if you do not, after being asked by us, provide us with information required, or you provide us with incomplete or incorrect information, and we will not be liable for any delay or non-performance caused by your failure to provide such information. If we suspend the services under this condition, you do not have to pay for the services while they are suspended, but this does not affect your obligation to pay any invoices we have already sent you or any other invoices which we send to you for other goods and/or services provided.

If you are a consumer in the UK or EU and you have contracted with us for the supply of services, you have the right to cancel the contract for services until 14 days after the day the contract between you and us was concluded.

We will contact you to agree the date on which we will provide the services to you. If you request us to provide the services within the cancellation period set out in condition 8 then you acknowledge and agree that if you cancel your contract for the services during the cancellation period, after we have started to provide the services, you shall pay us a proportion of the costs payable in total for the services and/or products, which reflects the services and/or products performed up to the time we are informed of your decision to cancel your contract. If the services are fully performed within the cancellation period, you will lose the right to cancel your contract for the services.

Payment for goods and services is required in advance.

We shall not be liable for: (a) any property damage sustained during delivery, assembly or installation of the goods, by the selected third party contractors and suppliers.

We shall not be liable to you for any delays or inability to deliver, assemble or install the goods and/or to provide the services that result from inadequate access or facilities at the delivery address.

We only supply the goods and/or services to you for domestic and private use. You agree not to use the goods and/or services for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If the performance of our obligations under these terms is prevented, affected or delayed by an event outside our control, we will contact you as soon as reasonably possible to notify you, and our obligations under these terms will be suspended and the time for performance of our obligations will be extended for the duration of such event. Where the event outside our control affects our delivery of goods to you, we will arrange a new delivery date with you after such event is over, and where such event affects our performance of services to you, we will restart the services as soon as reasonably possible after the event is over.

If we have to cancel an order for goods (including made-to-measure goods) and/or services before the services start or the goods are delivered, for example, due to an event outside our control or the unavailability of stock then we will promptly contact you, and if you have made any payment in advance for services that have not been provided to you, or goods that have not been delivered to you, we will refund these amounts to you.

We may cancel the contract for services at any time with immediate effect by giving you written notice if you do not pay us when you are supposed to or you break the contract in any other material way and you do not correct or fix the situation within 7 days of us asking you to in writing.

Each of the points of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.